Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

OPAL CIC Privacy Policy

Our contact details


Company  Number: 07659212 

Address: Dingle Cottage, Street End Lane, Blagdon, Bristol, BS40 7TW

Phone Number: 07870284517

E-mail: [email protected]

This privacy policy aims to give you information about how OPAL CIC collects and processes your personal data. We reserve the right to modify and update this privacy policy at any time. Changes and clarifications will take effect immediately.

OPAL CIC is committed to protecting your personal data in line with the General Data Protection Regulation (GDPR).

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details including names, your school address, email addresses and telephone numbers, as well as the names of those in the Working Group provided by you)
  • Email contact we have with you
  • Contracts and invoices shared with you and signed by you
  • Financial information

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We process your information when an enquiry is made on our website; when you sign up to one of our events; when you enter into a contract with OPAL CIC or an OPAL mentor that operates as part of the OPAL franchise; when you provide information to us; and when a payment is made to OPAL CIC or an OPAL mentor that operates as part of the OPAL franchise.

We use the information that you have given us in order to undertake our contractual obligations to complete the OPAL Primary Programme and OPAL Plus Programme as contractually agreed.

We may share this information with authorised OPAL mentors that operate under the OPAL franchise in order for them to undertake the contractual obligations of completing the OPAL Primary Programme and OPAL Plus Programme as contractually agreed.

We may use this information to send you information related to the service you have enquired about or purchased.  

We may share your information if there is a genuine legal obligation for us to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected] or by writing to Dingle Cottage, Street End Lane, Blagdon, Bristol, BS40 7TW

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored in protected files and our customer relationship management (CRM) and email management systems.

We keep your information, including for reporting purposes, for as long as it is necessary for the purposes it is provided, until your consent is withdrawn, or it is deemed your consent no longer exists. We will then dispose of your information by removing all personal information from our data systems and protected files.

More information can be found on the OPAL website about how your information is used specifically when using and interacting with our website:

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Please do let us know of any changes to your personal information or contact details.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Dingle Cottage, Street End Lane, Blagdon, Bristol, BS40 7TW if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: OPAL CIC, Dingle Cottage, Street End Lane, Blagdon, Bristol, BS40 7TW.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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